Shipping policy
Order Processing
Items are made to order. Orders are typically processed within 5–10 business days after your order is placed. Processing times may vary during periods of high order volume, more detailed production runs, holidays, or other unforeseen circumstances.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping Times
Estimated delivery times are provided at checkout and may vary depending on your location, selected shipping method, carrier delays, weather conditions, or other circumstances outside of our control.
Shipping times are estimates and are not guaranteed.
Shipping Rates
Shipping costs are calculated and displayed at checkout before you complete your purchase.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order. Please review your shipping information carefully before completing your purchase.
We are not responsible for orders that are delayed, lost, or delivered to an incorrect address due to inaccurate or incomplete shipping information provided by the customer.
Lost, Stolen, or Missing Packages
Once an order has been transferred to the shipping carrier, we are not responsible for packages that are lost, stolen, delayed, or misdelivered.
If you experience an issue with the delivery of your package, please contact the shipping carrier using your tracking information. You may also contact us at ben@stellarform.net, and we will assist with the carrier investigation when possible.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us at ben@stellarform.net within 7 days of delivery with your order number and photos of the item and packaging.
We will review the issue and work with you to provide an appropriate resolution.
International Shipping
International customers are responsible for any customs duties, import taxes, fees, or other charges imposed by the destination country. These charges are not included in the product price or shipping cost unless otherwise stated at checkout.
Customs processing may cause additional delivery delays that are outside of our control.
Contact Us
For questions regarding shipping or your order, please contact us at ben@stellarform.net.