Refund policy

Damages and Issues

Please inspect your order upon delivery. If your item arrives defective, damaged, or incorrect, please contact us at ben@stellarform.net within 7 days of delivery with your order number and photos of the item and packaging.

We will review the issue and, if the item is determined to be defective, damaged, or incorrect, work with you to provide an appropriate resolution.

Returns

We do not accept returns, including returns due to change of mind, incorrect size selection, or other personal preferences.

Items sent back to us without prior authorization will not be accepted.

Exchanges

We do not accept exchanges. If you would like a different item, size, or variation, you will need to place a new order.

Refunds

We do not issue refunds once an order has been placed, except where required by applicable law or when we determine that a refund is an appropriate resolution for an item that arrived defective, damaged, or incorrect.

Any approved refund will be issued to your original payment method. Please allow additional processing time for your bank or credit card company to post the refund.

European Union 14-Day Cooling-Off Period

Notwithstanding the policy above, if merchandise is shipped into the European Union and the applicable consumer protection laws provide you with a right of withdrawal, you may have the right to cancel or return your order within 14 days without providing a reason.

Returned items must be in the same condition in which they were received, unworn or unused, with tags, and in their original packaging. Proof of purchase is also required. Certain products, including customized or personalized goods, may be exempt from this right under applicable law.

Contact Us

For questions about this Return & Refund Policy or to report an item that arrived defective, damaged, or incorrect, please contact us at ben@stellarform.net.